Privacy Policy

Effective Date: Mar 31 2025

Capsule Merch (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website, submit a quote request, or otherwise engage with our services.

1. Information We Collect

We may collect the following types of personal information when you use our services or website:

• Full name

• Email address

• Phone number

• Business name (if applicable)

• Garment details and specifications

• Uploaded design files and job notes

• Other details relevant to your quote or order

We collect this information directly from you when you fill out our online forms or communicate with us.

2. How We Use Your Information

We use your personal information to:

• Provide you with quotes and respond to enquiries

• Fulfil your orders and deliver our services

• Communicate with you regarding your order, including proofs and approvals

• Send transactional communications (e.g. order updates, confirmations, invoices)

• Improve our products, services, and website

• Comply with our legal obligations

3. Consent to Contact

By submitting your information through our quote form, you expressly consent to receive transactional emails, phone calls, or SMS messages relating to your quotes, orders, or customer service matters. These communications are necessary to fulfil your requests and are not for marketing purposes unless you have separately opted in.

4. Disclosure of Personal Information

We do not sell your personal information. We may disclose your data:

• To service providers who assist in delivering our services (e.g. freight partners, printing contractors)

• Where required by law, regulation, or legal process

• With your consent, or as otherwise permitted under the Privacy Act 1988 (Cth)

5. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is 100% secure.

6. Access and Correction

You have the right to access the personal information we hold about you and request corrections if necessary. To do so, please contact us at:

[Insert your customer service email or contact form URL]

7. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will be available on our website. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

8. Contact Us

For privacy-related enquiries, please contact:

Email: info@capsulemerch.com